Frequently Asked Questions

Yes – we’re available 24 hours a day, 7 days a week for heating and cooling emergencies. If your furnace stops working or your AC quits in the middle of the night, call us anytime and we’ll be there to restore comfort to your home.

We are based in Springfield, IL, and serve a wide region.

• Residential Service: Within a 25-mile radius of Springfield.
• Commercial Service: Within a 40-mile radius of Springfield.
• Communities include: Chatham, Rochester, Sherman, Pleasant Plains, Auburn, and surrounding areas.

Yes. In addition to residential homes, we provide repair, installation, and maintenance for commercial properties within 40 miles of Springfield. From rooftop units to custom ductwork fabrication, our team is equipped for businesses of all sizes.

es, absolutely. All of our technicians are fully licensed, certified, and receive ongoing professional training. We are also fully insured for your protection and peace of mind while we work on your property.

While emergency calls are handled immediately 24/7, for standard repairs or maintenance scheduling, we aim to have a technician out to you within 24–48 hours, depending on current seasonal demand.

We are proud to be a Tempstar® Authorized Dealer and also specialize in Samsung® HVAC systems. However, our technicians are trained to service and repair nearly all major makes and models, even if we didn’t install them originally.

Absolutely. We install and service AO Smith® tank and tankless water heaters. Whether you need a completely new system, a repair on your current unit, or just a routine checkup, our team can help keep your hot water flowing.

This is a common question. Generally, if your system is over 12–15 years old, requires frequent repairs, or if the cost of a repair approaches 50% of the value of a new system, replacement is often the smarter financial choice. We promise to give you an honest assessment—no sales pressure, just the facts so you can decide what’s best for your budget.

We’re a third-generation, family-owned business committed to our community. Unlike many competitors, we have our own in-house sheet metal shop, which allows for better quality control, custom fittings, and fairer pricing. You’ll never deal with pushy salesmen—just honest technicians who take pride in doing the job right.

Yes, we are highly experienced in installing and servicing modern ductless and mini-split heat pump systems, including those by Samsung. These are great options for additions, garages, or homes without existing ductwork.

Yes. All new systems come with the comprehensive manufacturer’s warranty on parts (typically 10 years). We also provide a labor warranty (often 1 year) on the installation itself, ensuring the system is set up correctly and performing optimally.

Yes. We understand that a new heating or cooling system is a significant investment. We partner with Wells Fargo to provide flexible financing options with approved credit. You can apply online and get quick approval, making it easier to replace or upgrade your system when you need it.

We provide free estimates on all new equipment installations and system replacements. For repair diagnostics, we charge a standard service fee, which we will disclose upfront before any work begins.

For service calls and repairs, we accept all major credit cards (Visa, Mastercard, American Express), checks, and cash. For larger projects, we also facilitate the Wells Fargo financing options.

For most homes, we recommend checking your filter every 30 days and changing it at least every 3 months. If you have pets, allergies, or a larger household, you may need to change it more frequently to ensure proper airflow and air quality.

Regular maintenance is the best way to protect your investment. We recommend scheduling a tune-up twice a year: once in the spring for your AC and once in the fall for your furnace. Regular maintenance helps lower energy bills, prevents unexpected breakdowns, and keeps your manufacturer’s warranty valid.

To potentially save the cost of a service call, please check these basic items first: 1) Is the thermostat set to the correct mode (Heat/Cool) and temperature? 2) Is the air filter clean? 3) Is the power switch for the furnace/AC (often near the unit) turned on? 4) For furnaces, check if the circuit breaker has tripped.

A comprehensive tune-up involves cleaning essential components, checking refrigerant levels (for AC), lubricating moving parts, tightening electrical connections, and testing the system’s safety and performance controls. This ensures efficiency and catches small issues before they become expensive problems.